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Policy

We want you to be completely satisfied with your purchase! Please review our return policy below to understand how returns and refunds work for both physical and digital products.

For Physical Products:

Eligibility for Return:

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging.

Certain types of items (such as perishable goods, customized items, or intimate products) may not be eligible for return. Please check the product page or contact our support team for more details.

Return Process:

Contact us at goglowbeautycontact@gmail.com with your order number and the reason for the return.

We will provide you with instructions on how to return the product. You may be responsible for return shipping costs unless the product was defective or damaged.

Once we receive the returned item, we will inspect it. If the item meets our return criteria, we will process your refund.

Refunds will be issued to your original payment method within 5-10 business days after the return is processed.

Damaged or Defective Items:

If your product arrives damaged or defective, please contact us immediately at goglowbeautycontact@gmail.com with a photo of the damage, and we will arrange a replacement or refund.

Exchanges:

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goglowbeautycontact@gmail.com.

For Digital Products:

Refund Policy for Digital Products:

All digital product sales are final and non-refundable due to the nature of downloadable products (e.g., eBooks, software, and digital courses).

If you experience any issues with downloading or accessing your digital purchase, please contact us at goglowbeautycontact@gmail.com, and we will assist you.

Exceptions:

In the rare case that a digital product is defective or not as described, please contact us within 7 days of purchase for support or a possible refund.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us: If you have any questions or need further assistance with a return or refund, feel free to reach out to our support team at goglowbeautycontact@gmail.com. We're here to help!

This return policy sets clear expectations for customers while maintaining transparency and fairness for your business.